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FREQUENT QUESTIONS & ANSWERS

SHIPPING QUESTIONS:

         IS FREE SHIPPING AVAILABLE? YES, IT IS AVAILABLE.                                                         
  • YES WE OFFER FREE SHIPPING. BUT, IT IS LIMITED TO LOCAL NYC AREAS SUCH AS: QUEENS/MANHATTAN/BROOKLYN ONLY.

         DO YOU SHIP OUT OF USA?                                                                                                            
  • NO, WE DON'T DO INTERNATIONAL SHIPMENTS.  SINCE, OUR PRODUCTS ARE MOSTLY FROZEN GOODIES.  IN ORDER TO KEEP IT IN GOOD CONDITION WE DO NOT SUGGEST TO SHIP ANY AREAS THAT UPS TRANSPORTAION TIME OVER 4 BUSINESS DAYS.  
  • *** SPECIAL CASES ONLY ***
          IF CUSTOMER REQUEST TO SHIP NEXT-DAY/ BY AIR SHIPMENTS.  BUT, IT WILL BE EXTREMLY EXPENSIVE.


         IS IT SAFE TO ORDER DURING SUMMER TIME?  HOW YOU KEEP ORDERS FROZEN?        
  • YES, WE HAVE CUSTOMERS ALL OVER NORTH AMERICA.  
  • DURING HOT WEATHERS WE PACK YOUR ORDERS IN SYTROFOAM BOX WITH ICE PACKS, DRY ICE TRY TO LAST LONGER COOL TEMPATURE AT OUR ST.
univfoam PACKAGING
  
         WHY I SEE $6.00 SHIPPING AND HANDLING EVEN I PICKED FREE SHIPPING?                  
  • THIS IS NOT SHIPPING FEE.  THIS IS CHARGED FOR THE LABOR AND PACKAGING SUCH AS PREPARING ORDERS/ICE PACKS/BOXING & SCHEDULE SHIPMENTS.
  
         HOW DO I TRACK MY ORDER?                                                                                                        
  • YOU WILL RECEIVE UPS EMAIL NOTICFICATIONS WHEN YOUR ORDER IS SHIP AND DELIVERED/RECEIVED.

         HOW LONG DO I NEED TO WAIT TO RECEIVE MY ORDER?                                                      
  • PLEASE SEE IMAGE BELOW FOR REFERENCE. OR GOING TO WWW.UPS.COM FOR ESTIMATES.
  • PLEASE NOTE, WE ARE NOT THE TRUCKING COMPANY WE CANNOT PROMISE EXTACT TIME OF SHIPPING

Shipping/ Processing Time:

1. Our handling time is 1-4 business days after your payment has been processed, a tracking number will be provided to you after that. Shipping fees depend on the weight of your items.

2. You can track on http://www.usps.com. Usually the tracking number will be trackable on these sites,1 to 2 days after we have shipped the goods.



What is item processing time?

After the receiving of your order, we need do quality-control in order to ensure product's quality. There are different kinds of processing time for different items. Average processing time is 2-4 bussiness days; however, it varies from the item's stock status. As for the small quantity, the processing time is 1-2 bussiness days while as for the large quantity, it will be about 2-5 bussiness days.


        UPS ZONES - REFERENCE



PAYMENT QUESTIONS:

       WHAT PAYMENT METHODS DO YOU ACCEPT?                                                                              
  • PAYPAL/ GOOGLE CHECK-OUT
  • CREDIT CARD: VISA/ MASTER CARD/ DISCOVER
  • CASH: C.O.D. (CASH ON CARRY) - ONLY TO LOCAL DELIVERY

       CAN I REQUEST REFUND ON DAMAGE ORDERS?                                                     
  • NO EXCHANGE & NO REFUNDS TO ANY SHIPPED OUT ORDERS.
  • ALL ORDERS/ITEMS ARE IN GOOD CONDITIONS BEFORE SHIPPED.  IF YOU ARE CONCERN WITH DAMAGES CAUSES BY WEATHERS, ESPECIALLY DURING SUMMER TIME, PLEASE PICK THE BEST SHIPPING METHOD THAT SUITS YOUR NEED.  WE WILL NOT BE RESPONSIBLE FOR ANY DAMAGES DURING TRANSPORTATION.



For for detail information please feel free to contact us at: 646.678.9949

OR E-mail: VegeCity@Gmail.com